When You Work with Someone Who Doesn’t Get It

Tired business woman

By Lisa Mark, C.P.O.

The conversation started easily enough. It was 4:30 am my time, 7:30 am at our meeting on the East Coast, and I felt as if I’d been hit by a truck. The alarm rang at 3:30 am, relatively speaking, and as I dragged my exhausted self out of bed I wondered, not for the first time, why we couldn’t start an hour later. In the conference room, a colleague said that I looked tired, and I agreed. She then suggested that I have some coffee, to which I replied that I didn’t think it would be a good idea to put anything in my stomach just yet.

Blank stare. Then: ‘But won’t some coffee help you wake up?’

As a professional who volunteers for our national Board of Directors, I am used to flying from California, where I live and work, to New Jersey, where we gather 3-4 times a year for intense three-day meetings. Our leadership is fantastic and I have learned so much from serving with some of the best minds in the industry. But physically, it is beyond tough.

And it doesn’t have to be this way.

I have asked, more than once, if we can start our meetings at 9 am instead of at 7:30 or 8 am. What a difference that would make. And the answer has always been no, because our Board is composed of people who mostly come from the East Coast, are supremely healthy, are morning people, and simply do not understand what it is like to have an invisible illness that is greatly exacerbated by spending 6 hours squashed into a flying sardine can and then having to be up and functional so early the next morning…and for the next 3 days.

I have finally come to the realization that I am working with people who, despite being intelligent and reasoned and experienced and kind, fall into the second category of our Illness Warriors Care Stand Chart: They may Care, but they Don’t Get It. Otherwise why not honor the request to start just an hour later?

I’ve tried to explain on numerous occasions how taxing it is to fly across the country and then be at my best so early, relatively speaking, in the morning. I’ve even, on occasion, been violently sick during the meeting because my body was just so out of whack. One of my colleagues still talks about the time I turned yellow as a marshmallow Peep and fled the room. I’ll spare you the details of what transpired next, but I will say that it is a good thing the bathroom was right next door to the meeting room. Another colleague routinely greets me with a boisterous ‘Good Morning! How are we feeling today?’ as if by doing so she can imbue me with some of her boundless energy. A third colleague, aware that I am not at my best in these circumstances, routinely asks how I feel and if there is anything she can do. (Yeah – start at 9 am instead of 7:30, thank you.)

Call me stubborn, but it took me nearly 4 years to accept the fact that I will just feel really, really bad whenever we meet. And I have stopped explaining to my colleagues why this is, what can be done to alleviate it, and how to help, because nothing changes. It is unfortunate, because it doesn’t have to be this way. But trying to explain to people who don’t get it, even if they do care, is an exercise in futility.

Despite the physical challenges, I am dedicated to my volunteer board position and to this association. But because of the physical challenges inherent in this job, I have learned not to say yes to everything that crosses my path. I have also learned to minimize the amount of time I spend on all things related to this position, while still attempting to fulfill my duties well.

During the last Board election, a colleague stepped onto the Board who also hails from California, is also not a morning person, and who also feels icky for pretty much the entire time we meet. And she does get it.

And that counts for something.

Why I Wear My Happy Face

Woman smiling, looking away from the camera

By Maureen DeGarmo

When I am in a group of people, I try my best to wear a smile despite my chronic vertigo and frequent pain. This may seem disingenuous, but I do this to protect myself. In my experience, an event with a large group of people is not the time and place to share details or to provide an accurate response to the question, “How are you?” Here’s why.

I need a break from focusing on my illness. Most of the time, I am at home where it is difficult to focus on outside interests. If I am having a flare, then it is impossible to do so. Leaving the house for a fun activity of any type provides me with a welcome distraction. If friends ask me how I am, I know that they are doing so because they care about me, but I may not feel like talking about it in that setting.

I took the time to do my hair and make-up and I want to enjoy myself. Let’s be honest, there are days when I don’t really want to be seen. I may have what I call “sticky-up hair,” which means that I let it air dry and it is sticking out in an odd shape. My clothing is the most-comfy, least-flattering styles that I own. So, if I have taken the time to be proud of my appearance, then I want it to be worth the effort. I want to have fun just as much as my “normal” friends – perhaps even more so, because it happens less often for me.

You might judge me, and I can’t take that chance. Some friends will understand what it’s like to have a chronic illness, and some won’t. Loving, supportive people may see the physical and emotional pain that I am experiencing and try to suggest ways to fix the problem. This can do more harm than good, since not only have I probably tried their ideas already, but I feel like I have to defend myself. When I am attending a fun event, this can take more energy that I want to expend.

What is the solution? Start by ensuring that you are speaking to a supportive friend (read more about that, here). If a friend truly sounds interested, and you trust them to be supportive, then suggest a get-together on another day. If they don’t pass the supportive-test, then try having a couple of phrases ready in advance, such as “I am just happy to be here!” or “I am managing.” Remember that deflecting their comments is a way to protect yourself from negative comments or intrusive questions. Keep your voice light and move the conversation forward.

For more information on identifying your support system, check out the seminar recording that is included in our Personal Package.

8 Ways to Avoid Alienating Your Friends During Your Illness

By Maureen DeGarmo

One of the more difficult side effects of a traumatic illness can be alienating your friends. When you are in pain, it’s easy to become isolated and inactive. When you do have a visitor, you may be tempted to unburden all of your accumulated pain and frustration upon your visitor. Here are some tips for sharing your pain without losing the support of your friends.

1) State the facts, clearly and simply. Your family likely already knows the basics, so be brief. Some examples:

  • “My pain back has extended down my leg, and now my leg is tingling.”
  • “The doctor has recommended physical therapy.”
  • “I had an MRI last week, which revealed some nerve damage.”

Continue reading

How to Ask for Help During an Illness

By Maureen DeGarmo

When trauma strikes, our lives are flipped upside down. Priorities must change according to the effects of the trauma, whether it is caused by an injury or illness. But, how do Illness Warriors handle everything required of them? Child care, transportation, grocery shopping, meal preparation, doctor’s appointments and so on…the volume of high-priority to do items is very overwhelming. (Did you notice I did not even include laundry, house cleaning or self-care on that list?)

How does the victim of a trauma – or an ongoing traumatic illness – manage everything by themselves? The answer is, they don’t. They either get help, or are forced to let some things slide. What, then, is the best way to get help from friends and family? At Illness Warriors, we like the idea of Continue reading

Happiness is: Eating a Corn Dog in the Park

By Maureen DeGarmo

Recently, I had a visit with a long-time friend, whose mother lives in a nearby residential care home. My friend asked her mom if she would like to go out for a steak dinner for Mother’s Day, as they had done last year. Strangely, her mother said no, she wanted a corn dog. So, my friend and her husband picked up Mom and drove to a park. They sat in the car, ate corn dogs, enjoyed the sunshine and had a visit. It was exactly what Mom wanted, and she was content with how they celebrated Mother’s Day. Continue reading

15 Things You Can Do for Your Friend with Chronic Illness

By Maureen DeGarmo and Lisa Mark, C.P.O.

  1. Invite her to an event, even if you know that she cannot come.
  2. Offer to bring dinner and a movie on a Friday night.
  3. Take her kids on an outing.
  4. Ask thoughtful questions, and then listen to the answers.
  5. Refrain from judging.
  6. Refrain from suggesting the latest treatment. She may have already tried it.
  7. Keep her updated on what is happening in your life. Isolation makes the disease worse.
  8. Avoid saying, “I know how you feel.”
  9. Make a specific commitment, such as calling once a week to check in.
  10. If she likes dogs, but doesn’t have one, bring your dog over for a visit.
  11. Or your cat.
  12. Share photos of your latest adventure or your children’s activities.
  13. Better yet, share photos of her children’s activities, especially if she cannot attend.
  14. Ask her if locating resources would be helpful. Then, follow through. The Illness Warrior’s Resource List is a great place to start.
  15. Ask her what she needs you to do, and then do it.

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What is it like to have a Mystery Disease?

By Maureen DeGarmo

Imagine for a moment that you have the flu, you feel exhausted and achy, and it seems like your symptoms will never end. What if that were true? What if your symptoms didn’t end? This is what it feels like to have a chronic disease.

Now imagine you don’t know what disease you have, and that everyone around you – from doctors to friends and family – doesn’t know how to react because there is no real way to explain your illness. Some people may even doubt that you are really sick. This is what having a mystery disease is like.

Here are some examples of the difference between a diagnosed illness and a disease that has no name: Continue reading

The Day My Child Became My Advocate

By Lisa Mark, C.P.O.

Advocates are all around us. When you have a tribe to advocate for your well-being and safety, it makes even the most serious illness more bearable. The story below is about a nine-year-old girl who thought that it was important to speak up on my behalf. I share it with you so that you can understand that sometimes support comes from the most unexpected sources.

When my older daughter was nine and my younger daughter was four, we took the (for me) brave step of eating out at a nearby family restaurant. Because I was still recovering from my nearly fatal bout of blood poisoning, still had touches of gastroparesis, and was very susceptible to infection from improperly prepared foods, I had one condition to eating out: that everything I ordered needed to be brought to the table steaming hot to ensure that any bacteria had been neutralized.

I ordered fresh orange juice and requested that it be microwaved (I know, I know) and brought to the table hot. The server who took our order agreed to my strange request. My oldest and her dad then went to the salad bar while I stayed at the table with my youngest. It took them a long time to come back to the table; so long, in fact, that I was beginning to worry. When they returned to the table my nine-year-old was frowning and my spouse looked annoyed. Our conversation went something like this.

Me: ‘Something wrong?’

Nine-year-old: starts to speak, looks at her dad, frowns. ‘Nothing.’ Continue reading

Getting Help When Your Family Isn’t Available

By Maureen DeGarmo and Lisa Mark, C.P.O.

Traumatic Illness can cause symptoms ranging from mild to severe, with varying consequences. Symptoms such as pain, fatigue, loss of cognitive functioning or lack of mobility require different types of support. But, what do you do when your family cannot provide that support?

Perhaps you live far from family, or they’re unable to assist. Perhaps you live alone. Where, then, do you reach out for support? Continue reading

Welcome to the Illness Warriors Blog

View of ocean with Welcome to Illness WarriorsIf you or a loved one have a critical illness or injury that affects your everyday life, and you struggle to manage your life around your symptoms, then you are an Illness Warrior.

Life can change in an instant. Whether long term or short-term, diagnosed or “mystery disease,” life-changing illnesses or injuries affect the way we live. We draw from our organizing backgrounds and our personal experiences with traumatic illness to help you find ways to cope, adapt to your new normal, manage your to-do list and find support where you need it.

Our blog provides resources for you to use to communicate your needs, tips for setting priorities, suggestions for how to participate in life and ideas for locating support services. If you like what we have to say, then please consider following our blog via email (see that option in the box on this page). We promise that we will never share or sell your email address.

We also offer a free Quick-Start Guide which provides action steps and resources.

Finally, we provide a range of support tools, here.

Thank you for visiting Illness Warriors!

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